How to Contact SHEIN - Wear Next. (2024)

Ever had a fashion hiccup with your latest shopping spree at SHEIN? Maybe a package went MIA, a size got mixed up, or you’re scratching your head about a dazzling sequined dress?

Let’s face it, with the excitement of online shopping, dealing with customer service can feel like solving a mystery, right? No worries, I’m here to unravel the SHEIN contact code.

So, your fresh SHEIN delivery arrives, but whoa! Instead of that dreamy floral maxi, you’re greeted by neon green socks with googly eyes (yeah, it happens). Or perhaps your size small top turned into an XXL tent. We’ve all been there, it’s a wild ride.

Contents hide

2 How do I report a problem with SHEIN?

3 Is there a SHEIN company in the UK?

4 Who is SHEIN’s customer?

5 Where is the SHEIN company located?

6 Who is SHEIN’s customer?

8 How do I report a SHEIN package not delivered?

9 Does SHEIN send you an email?

10 How do I get a refund from SHEIN?

How to Contact SHEIN - Wear Next. (1)

Before you chuck your phone in frustration, hold up! SHEIN has a squad of customer service willing to help. But how can we easily contact them? Next, read about everything you need to know about SHEIN returns and also learn how to find the product code.

Wear next may earn commission if you click a link from one of our articles on to a retail website. Read more about how we choose our products.

How to contact SHEIN?

Skip the phone lines and emails, and contact SHEIN in three ways to get help: a 24/7 live chat on their website, an online ticketing system for complex issues, and Facebook Messenger for convenient messaging.

Remember, no phone calls or emails, and customer service operates weekdays from 9 AM to 5 PM PST. Got your order number or email address handy? You’re good to go!

How do I report a problem with SHEIN?

If you encounter an issue with Shein, there are various ways to report it. You can use the Live Chat option on their website or app for quick concerns related to orders, product details, or shipping. For more complex issues that need detailed explanations, you can utilize the online ticketing system available on their website.

While not the primary support channel, reaching out through Social Media via direct messages on Facebook, Twitter, or Instagram can sometimes be successful. Additionally, Resolver UK is a free platform that helps escalate complaints to Shein for a faster resolution.

Is there a SHEIN company in the UK?

No, Shein does not have a physical presence in the UK. They operate mostly online and ship from warehouses located in China and other countries. Their customer service for UK customers is based in China but accessible through the methods mentioned above.

How to Contact SHEIN - Wear Next. (2)

Who is SHEIN’s customer?

Shein’s target audience is broad, catering to fashion-conscious individuals seeking trendy and affordable clothing. This includes teenagers, young adults, and budget-minded shoppers. They offer a wide variety of styles for different occasions and demographics.

Where is the SHEIN company located?

Shein’s headquarters are in Guangzhou, China. They have extensive international operations but no physical stores or offices in the UK. Their online presence and global shipping network enable them to reach customers worldwide.

Who is SHEIN’s customer?

Shein’s diverse customer base includes trendy young adults seeking affordable, on-trend styles, budget-minded shoppers appreciating competitive prices and a wide selection, and social media-savvy individuals influenced by platforms like TikTok, Instagram, and YouTube, who embrace Shein’s virality and influencer collaborations.

Where is the SHEIN company located?

While Shein primarily operates online, its headquarters are in Guangzhou, China. They don’t have physical stores or offices in the UK but ship from global warehouses, including China.

How to Contact SHEIN - Wear Next. (3)

How do I report a SHEIN package not delivered?

If your Shein package is delayed, follow these steps: Check your order status online and confirm the shipping address. Contact Shein customer service through live chat, email, or the ticketing system, providing your order number and tracking information. Shein will investigate and offer solutions, such as a replacement or refund.

Does SHEIN send you an email?

Shein keeps you informed during the ordering process with various emails, including order confirmation, shipping details with tracking information, delivery updates, return confirmations, and refund notifications. Make sure to check your spam folder if you haven’t received important emails.

How do I get a refund from SHEIN?

To initiate a Shein refund, go to “My Orders,” select the relevant order, click “Return Item” for the desired item(s), state the reason, and submit the request. Choose your return method, pack the item securely following the instructions, and once processed, the refund will be issued within 14 business days to your original payment method. Remember, you have 45 days from the purchase date to return most items; refer to Shein’s return policy for detailed information.

How to Contact SHEIN - Wear Next. (2024)


How do I reach out to SHEIN? ›

Once you sign in, click on the 'Customer Service' button (the headphone icon in the upper right corner) to access the live chat. If you're using the Shein app, click on the 'Me' button in the bottom right hand corner of your screen, then click on the 'Support' button under 'More Services.

How do I contact SHEIN about missing items? ›

Once you're in, head to the “My Orders” section. Find the order that's missing items and click on “View Details.” Here, you'll see an option that allows you to submit a query about missing items. Click it, fill out the form, and voila, you've let SHEIN know!

What if I never received my SHEIN order? ›

If your order is not delivered to you within a reasonable time, you must: Ensure that your customer protection time has not expired. Take pictures from the parcel tracking system confirming that your order has not been delivered. Contact Shein customer support by any convenient method and follow their instructions.

How do I contact my local carrier for SHEIN? ›

Quick Answer to Contacting Your Local Carrier

Once your order ships, SHEIN sends you a tracking number. Use this number on your country's postal service website or the official courier's site to get contact details. If you need more help, SHEIN's customer service can guide you.

What is Shein's Customer Service number? ›

We will remain vigilant as we complete the investigation and implement new safeguards to prevent any future breaches. For more information regarding the investigation and the actions SHEIN is taking to protect customer information, please refer to our FAQ at or contact us at 844-802-2500.

Does Shein respond to emails? ›

Unfortunately, Shein doesn't have a customer service number or email. Instead, they offer support via live chat, their online ticketing system, and Facebook Messenger.

How to get a refund from Shein? ›

  1. Sign into your SHEIN User Account.
  2. Go to " My Orders " and find the order that contains the item(s) you would like to return and click "Order Details".
  3. Then click the "Return Item" button, select the item(s) you would like to return, indicate the reason, and click "Next Step." ...
  4. Select the "Refund Method."

Where can I get my refund from Shein? ›

Please log in to your SHEIN account→My Assets to check whether your refund has been applied to your 'Wallet. ' Please make sure to log in to the correct account then click ' My Wallet . '

Does Shein really investigate missing packages? ›

Short and Sweet: SHEIN's Missing Package Process

Their team begins an investigation to track down your missing items. The process starts with you, the customer, reporting the missing package through SHEIN's customer service.

How to open a dispute with Shein? ›

1 Initial Dispute Resolution. We are available by email at to address any concerns you may have regarding your use of the Site. Most concerns may be quickly resolved in this manner.

What if my Shein package was delivered to the wrong address? ›

For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. From there on, the store should contact the courier company, and if they are unable to retrieve your parcel, you should ask for a replacement or refund.

Where does Shein leave packages? ›

Shein currently ships from its China warehouses. However, the company also has several international warehouses strategically located in the USA, Europe, Asia, and the far east, which are provided by their third-party logistics (3PL) order fulfillment partner.

Why is my shein order taking so long? ›

Short Answer: High Demand and Verification Processes. One of the main reasons your SHEIN order is still 'processing' could be the sheer volume of orders they receive. SHEIN, a global fashion phenomenon, deals with thousands of orders daily, thanks to their trendy, affordable clothing.

Why is my Shein order taking so long in transit? ›

Short Answer to Your Delivery Dilemma

Several factors can cause SHEIN orders to take longer in transit. One key reason is the sheer volume of orders SHEIN processes daily due to its popularity. With millions of fashion-forward folks flocking to their app and website, sometimes the logistics just can't keep up!

How long does Shein take to get to you? ›

Shein United States: Estimated Delivery Time

These include the (1) Standard Shipping and (2) Express Shipping options. Selecting Standard Shipping will allow you to receive your package within 10 days. But if you choose the Express Shipping method, you can get your parcel earlier, usually less than 7 days.

How does Shein interact to their customers? ›

Targeted Campaigns: Shein utilizes targeted email campaigns to communicate directly with its customer base, including announcements of new arrivals, exclusive promotions, and personalized recommendations.


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